Position: Retention & Growth Executive |  Industry: SaaS, Education Technology, Business Services  

Job Type: Full-Time, Permanent I Earnings: £25,000 to £35,000 Base Salary, with an extra OTE of £20,000 Uncapped

Company Insight: 

At the forefront of educational technology, we provide innovative SaaS solutions that empower schools and teachers worldwide. With over 100 years of expertise, our mission is to make a significant impact on education by offering intelligent products and services that simplify and enhance the educational experience. We pride ourselves on a people-centric culture, fostering continuous learning, development, and collaboration across our global team. If you are passionate about education and driven to make a difference, this is the place for you.

Role Summary: 

In this versatile, customer-facing role, your primary focus will be on improving customer retention by engaging directly with schools to understand and address their needs, preventing cancellations, and winning back lapsed clients. Additionally, you will drive revenue growth by identifying opportunities to upgrade existing customers to higher-value SaaS products that better meet their evolving requirements. Success in this role hinges on your ability to balance these two key objectives while maintaining a high standard of customer service.

Key Responsibilities:

• Customer Retention: Rapidly engage with customers who have initiated cancellations to understand their concerns, propose tailored solutions, and retain their business.
• Winning Back Lapsed Customers: Proactively reach out to lapsed customers, understanding their reasons for leaving, and working to bring them back into the fold.
• Revenue Growth: Increase revenues by upgrading customers to higher-end, higher-value SaaS products that meet their school’s needs, including transitioning legacy contracts to new solutions.
• Pipeline Management: Build and manage a pipeline of retention and sales growth opportunities, applying consistent sales processes and methodologies.
• Product Knowledge: Maintain a deep understanding of our SaaS product portfolio to effectively demonstrate software solutions and convey their value to customers.
• Collaboration: Work closely with the Customer Success and Sales teams to ensure seamless service and support for retained and upgraded clients.
• Market Insights: Stay informed about market trends, competitor activities, and customer needs to refine your strategies and provide valuable feedback to the team.

Ideal Candidate:

• Experience in a fast-paced telesales or customer retention role.
• Strong drive for results, with a proven ability to exceed targets.
• Tenacity and resilience in the face of challenges and rejection.
• Excellent communication and negotiation skills, with the ability to build rapport quickly.
• Strategic thinker with the ability to understand market dynamics and customer needs.
• Detail-oriented, with strong organisational skills and the ability to manage CRM data effectively.
• A collaborative team player who contributes actively to team success.

We Offer:

• 25 days’ annual leave, increasing to 30 days with service
• 5% pension contribution after probation
• Hybrid working with 3+ days in the office
• Health care cash plan and life assurance
• Modern, state-of-the-art city centre offices
• Access to a comprehensive benefits platform
• Discounted city centre parking
• Free eye care coverage and Cycle to Work Scheme
• Employee Assistance Programme (EAP) and regular social events
• Extensive learning and development opportunities to support your professional growth

Quick Overview:

• Location: Sheffield, UK
• Industry: Education and SaaS Technology
• Commission Structure: Base Salary + OTE uncapped
• Benefits: Comprehensive perks, professional development, supportive culture
• Sales Type: Customer Retention, Revenue Growth, Cross-Selling
• Target Market: Schools and Educational Institutions

Application Process:
If you’re ready to contribute to the future of education through innovative SaaS technology, apply online today. Once your CV is submitted, our recruitment team will reach out to schedule a discovery session with the hiring manager. The selection process includes a few interview stages, such as a DISC assessment and discussions with senior leadership, to ensure we find the right fit for this critical role.